Healthcare Call Center jobs - Indeed
https://www.indeed.com/q-Healthcare-Call-Center-jobs.html
Duties include: Answering phone calls and identifying client needs Updating patient demographic and insurance information Scheduling appointments Directing phone calls to appropriate person or location Providing general information regarding the practice and services Faxing Demonstrating accuracy in processing client policy modifications based on the data given Verifying new customers coverage and presenting policyholders with proof of insurance paperwork Accessing customer accounts and policy schedules Providing customers with detailed information about policies and products Recommending available products Forwarding customers to sales agents when a policy needs to be initiated or upgraded Typing up complaint reports Interacting with members via telephone to respond to inquiries, complaints, appeals and/or grievances in accordance with state and federal compliance requirements and internal guidelines Suggesting and sharing ideas for system and process improvement Meeting and/or exceeding KPIs identified by the business Answering phone calls & identifying client needs Updating patient demographic and insurance information Scheduling appointments Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries Demonstrate accuracy in processing client policy modifications based on the data given
Answering phone calls and identifying client needs
Updating patient demographic and insurance information
Scheduling appointments
Directing phone calls to appropriate person or location
Providing general information regarding the practice and services
Faxing
Demonstrating accuracy in processing client policy modifications based on the data given
Verifying new customers coverage and presenting policyholders with proof of insurance paperwork
Accessing customer accounts and policy schedules
Providing customers with detailed information about policies and products
Recommending available products
Forwarding customers to sales agents when a policy needs to be initiated or upgraded
Typing up complaint reports
Interacting with members via telephone to respond to inquiries, complaints, appeals and/or grievances in accordance with state and federal compliance requirements and internal guidelines
Suggesting and sharing ideas for system and process improvement
Meeting and/or exceeding KPIs identified by the business
Answering phone calls & identifying client needs
Answer incoming call center questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries
Demonstrate accuracy in processing client policy modifications based on the data given
DA: 26 PA: 56 MOZ Rank: 93
