What Is a Chief Experience Officer (CXO)? | September 2021
https://www.mheducation.com/highered/ideas/articles/what-is-a-chief-experience-officer
WEBSep 27, 2021 · A chief experience officer (CXO), sometimes referred to as a chief customer officer (CCO), is a high-level manager who focuses on customer happiness. While the CXO often exclusively focuses on the customer, the role can also include employee experience. From this perspective, employee experience and customer experience reinforce each other.
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