Postal Service Customer Experience - Delivery Surveys
https://www.uspsoig.gov/reports/audit-reports/postal-service-customer-experience-delivery-surveys
WEBFurther, while the Postal Service’s survey process met legal requirements, there are opportunities to enhance its usage and value. First, the survey is not effectively capturing local, delivery unit-level insights. For example, 94 percent of the 37,498 delivery units received 10 or fewer survey responses in fiscal year (FY) 2022.
DA: 53 PA: 76 MOZ Rank: 20